1. Introduction

Analytix-AI ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

Account Information: Email address, name, password
Payment Information: Billing details processed through Stripe (we do not store credit card numbers)
Uploaded Charts: Trading chart images you upload for analysis
Communications: Messages you send to our support team

2.2 Automatically Collected Information

Usage Data: Pages visited, features used, time spent on Service
Device Information: IP address, browser type, operating system
Cookies: We use cookies to maintain sessions and improve user experience
Analytics Data: Aggregated usage statistics to improve our Service

3. How We Use Your Information

We use collected information to:

Provide and maintain our AI chart analysis Service
Process your transactions and manage subscriptions
Send you service updates, security alerts, and support messages
Improve our AI models and Service quality
Detect, prevent, and address technical issues or fraud
Comply with legal obligations
Send marketing communications (you can opt out anytime)

4. How We Share Your Information

We do NOT sell your personal data. We may share information with:

Service Providers: Stripe (payments), hosting providers, analytics services
AI Processing: Chart images may be processed by third-party AI APIs (e.g., OpenAI, Google)
Legal Requirements: When required by law or to protect rights and safety
Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal data only as long as necessary to provide the Service and fulfill the purposes outlined in this policy. Uploaded charts are stored for analysis history purposes and deleted upon account deletion or upon your request. Account data is retained until you request deletion.

6. Your Data Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data ("right to be forgotten")
Portability: Request your data in a portable format
Opt-Out: Unsubscribe from marketing emails
Restriction: Request limitation of data processing

To exercise these rights, contact us at privacy@analytix-ai.com

7. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Cookies and Tracking

We use cookies and similar tracking technologies to maintain sessions, remember preferences, and analyze usage patterns. You can control cookies through your browser settings, but disabling cookies may limit Service functionality.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing any information.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. By using our Service, you consent to such transfers. We ensure appropriate safeguards are in place for international data transfers.

12. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of sale (note: we do not sell personal data). Contact privacy@analytix-ai.com to exercise these rights.

13. GDPR Compliance (EU Users)

For European Union users, we process data lawfully under GDPR based on: (1) your consent, (2) contract fulfillment, (3) legal obligations, or (4) legitimate interests. You have the right to lodge a complaint with a supervisory authority.

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective upon posting. We will notify you of significant changes via email or Service notification. Continued use after changes constitutes acceptance.

15. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at:

Email: privacy@analytix-ai.com
Data Protection Officer: dpo@analytix-ai.com